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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jennifer H

September 25, 2024

5  out of  5
rating by Jennifer H
"I am very pleased with Nick Waugh State Farm in Jackson, Alabama. Prices are great. The staff are very helpful and explain things in a way I can understand them. I highly recommend! Brittney Johnson as she helps me with my insurance and quotes etc. Stop by and see her today!"
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A B

March 13, 2024

5  out of  5
rating by A B
"Talked to Dianishia and got a quote on insurance for 3 vehicles and she was quick to help."
We responded:
"Hi AB, thanks for the review. Dee knows how to whip out those Auto quotes really fast!! Thanks for letting us provide them for you!"
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Jessica Parnell

March 12, 2024

5  out of  5
rating by Jessica Parnell
"I have used Nick Waugh State Farm since I was 18. Mr. Nick and his staff have always been so nice to me. Whenever I call needing something changed on my policy or needing to claim something on my insurance, they always jump right to it. The ladies that work there and especially my friend, Dianiashia is always willing to help out any way she can. I highly recommend Nick Waugh State Farm and his staff for all of your insurance needs!"
We responded:
"Thanks so much Jessica!! It is our honor and privilege to serve your Auto and Life insurance needs. I agree that my team is very special and capable of helping our customers with genuine care and professionalism. Our customers and I are blessed to have them. Remember, we're always hear to help anytime you need us! Don't hesitate to call on us."
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Kandace Elmore

June 28, 2023

5  out of  5
rating by Kandace Elmore
"I have known Dianiashia for several years. Taught all 3 of her kids in school. Just knowing how honest and personable she was from that experience…that is what made me change over to Nick Waugh State Farm. I call her each time I have a question or need new coverage. She is the reason why everything I have is covered there. She’s the person I want to talk to, and is always so helpful. Not only that, but also, when I taught first grade, Mr. Nick provided books and came and talked to my students about the importance of fire safety. My students loved their books and visiting with him. All in all, they are a blessing to our little community."
We responded:
"How sweet Candace!! It's our pleasure and privilege to serve you. Dianiashia is wonderful and super at what she does! We look forward to taking care of you for years to come and are always here if you need us. Thanks again!"
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brian blankenship

March 31, 2023

5  out of  5
rating by brian blankenship
"This past week a 16” piece of metal came off a truck in front of me and pierced the front of my car! Really scary situation, stranded and car inoperable. Placed a call to My Agent Christy Beech at Nick Waugh Ins. And within 2 days they had cut me a check for the towing and repairs. Even the repair shop that was working on my car was complementary of their service. I highly recommend State Farm and this Agency. Marcia Blankenship."
We responded:
"Hey Brian, really glad you were ok and that your car is able to be repaired. Know you need to get it going again as quick as possible! Thanks for taking a minute to share your comments and kind words. Our customers' input is definitely important to us, and we are so glad to hear your experience with our team was a good one! It's truly our privilege to take care of your Auto insurance and Homeowner. Remember, we are always here if you need us!"
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Holly Thornton

February 7, 2023

5  out of  5
rating by Holly Thornton
"Every issues I’ve ever needed resolved Nicks office has always just been a phone call or a text away. I’ve used them my whole life and will continue. 10/10"
We responded:
"It's our pleasure to help you with your Auto, Home, and Life insurance Holly! Glad to know you're happy with the service our team provides, and we definitely look forward to taking care of you for years to come. Thanks for the vote of confidence!!"
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Michael Madero

January 27, 2023

5  out of  5
rating by Michael Madero
"Everyone in the office is very professional eager to help with new and existing policies My go to person is Shanna and she is awesome."
We responded:
"Thanks so much for Michael for letting us know how we are doing! I agree Shanna is pretty awesome! It's our pleasure to provide your Auto, Homeowner, and Life Insurance, and we're always glad to help you whenever you need us! "
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Ashley Arnold

January 18, 2023

5  out of  5
rating by Ashley Arnold
"Love the small town customer service! Quick quotes, above and beyond care! Dianiashia is a top notch rep, highly recommend!"
We responded:
"Thanks so much for the great compliment Ashley!! I think Dianiashia is pretty great too! So glad to help you with your Auto insurance. Don't hesitate to hit us up whenever you need us"
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Kathy Kimbrough

January 17, 2023

5  out of  5
rating by Kathy Kimbrough
"State Farm is a great company with great employees. Today, Christy was most helpful to me. I was trying to get coverage on this particular vehicle and with her assistance and suggestions, it was successful. Christy really worked hard helping me. She took different scenarios and plugged in different numbers until she reached my tentative goal. I have found through the years that State Farm is really a great company and they'll work with you. I was so happy and thankful for all Christy did in assisting me. They have been helpful through the years( I guess about 40 to 45 years) and they still are. Thank you again, Kathy Kimbrough"
We responded:
"Thanks so much Kathy!! I am so blessed to have some wonderful team members. Glad you are so happy with Christy's help. We are so happy to be able to help you with your Auto insurance, Home insurance and Life insurance. 40 years. Wow!! So grateful you and Eddie have been loyal customers all these years. Please know we are always here if you need us. Don't hesitate to call. "
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Elizabeth Guy

January 13, 2023

5  out of  5
rating by Elizabeth Guy
"Great customer service by the ladies at Nick Waugh State Farm!"
We responded:
"Hi Elizabeth! Thanks so much for your kind comments. We really appreciate you letting us help you with your Auto, Homeowner and Life insurance. Let us know when you need us; we're always here for you!"
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Whitney Faile

November 14, 2022

5  out of  5
rating by Whitney Faile
"I have been with Nick Waugh for 5 years! I am very blessed to have a great insurance agent and ESPECIALLY his staff!! They are all great and a phone call away for all my insurance needs! Dianiashia is great and always there to help me in my crisis moments and I’m very thankful for her!!"
We responded:
"Thanks so much Whitney! We're so happy to help you with your auto insurance and always here to help anytime you need us."
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The Quillen's

October 12, 2022

5  out of  5
rating by The Quillen's
"Mr Nick and his staff at State Farm did an amazing job handling my insurance for the wreck I had. Very prompt, and he was even away with his family but still handled it on the spot. Could not have asked for a better guy or company! If you are wondering who to get insurance through, its Mr Nick Waugh and his State Farm!"
We responded:
"It was our pleasure to help you out with your accident Preston. So glad you are ok! We definitely want you to contact us anytime you need us. That's part of the value of doing business me and my team. We are always here for you!"
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SparkyRN

April 14, 2022

5  out of  5
rating by SparkyRN
"Good and reliable insurance. If you're looking for a friendly agent and staff, then you need not go anywhere else. They are all so kind, helpful, knowledgeable and ensure that you know they are there to help and happy to do so. The agent, Mr. Nick Waugh, is actually present and makes himself available to his customers. He will answer the phone or call you back and will do everything he can to assist with any questions, concerns or any needs you may have as well as all of his wonderful staff. I cannot say enough about how positive and helpful any and all interactions have been with them. If you're looking for a great agent with a great team, then look no further than Nick Waugh with State Farm. They'll treat you like family."
We responded:
"Thank you so much for the kind words!! We appreciate you! -Nick Waugh"
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Ora Young

November 12, 2021

5  out of  5
rating by Ora Young
"Great service and great people!"
We responded:
"Thanks so much Mrs. Ora! We're so glad to have wonderful customers like you. It's our pleasure to help you with your Auto and Life insurance. Let us know if you need us in the future!"
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Gary Dempsey

October 29, 2021

5  out of  5
rating by Gary Dempsey
"I have been with State Farm since I was 18. Never had a problem getting help when I had something happen they always been nice and willing to help no matter the situation. I would and have recommended people to them. They make u feel like family always kind and nice words when u call or go buy."
We responded:
"Wow Gary! Thanks so much! It's our pleasure to have had you as a customer for all these years and are grateful for the recommendations. We really enjoy working with you on your Auto and Boat insurance. Call on us anytime; we're always here to help!"
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spencer turnipseed

October 27, 2021

5  out of  5
rating by spencer turnipseed
"I have had such a wonderful experience with Nick Waugh's State Farm office in Jackson. He, and all the employees, take a personal interest in seeing that their customers get insurance that perfectly meets their needs. They are always available to help and follow-through to make sure you get the best coverage. This office makes you feel welcomed and that you are a valued customer!"
We responded:
"Thanks so much for your kind comments! We truly feel blessed to have you as a customer for your Renter's Insurance. It's our pleasure to serve you, and remember, we are always here if you need us!"
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Jerry Alston

October 19, 2021

5  out of  5
rating by Jerry Alston
"Nick Waugh and his team are the best people to work with if you need insurance or financial services."
We responded:
"Thanks so much for the kind words Jerry! Was really good to see you yesterday and help you with your Auto insurance. Really appreciate your business. Always here if you need us!"
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KATHY ETHEREDGE

January 21, 2021

5  out of  5
rating by KATHY ETHEREDGE
"Great agents, love Shanna she's the best."
We responded:
"You are too kind!! We appreciate you so much. And you are right, Shanna is pretty awesome!! Blessed to have her on our team."
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David Brown

November 12, 2020

5  out of  5
rating by David Brown
"Good interaction with Agent & staff."
We responded:
"Thank you so much for the kind words!"
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vincent cooper

November 6, 2020

5  out of  5
rating by vincent cooper
"Excellent"
We responded:
"Thank you so much for the kind words!! We appreciate you! -Nick Waugh"
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Latoria Bryant

September 3, 2020

5  out of  5
rating by Latoria Bryant
"They were there to answer every question that I had. Very friendly and patient"
We responded:
"Thank you so much for the kind words!! We appreciate you! -Nick Waugh"
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Paula Brunson

August 28, 2020

5  out of  5
rating by Paula Brunson
"Fast and friendly service and always happy to help!"
We responded:
"Thank you so much for the kind words!! We appreciate you! -Nick Waugh"
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Derek McDonald

August 26, 2020

5  out of  5
rating by Derek McDonald
"Nick Waugh and his staff are hands down the best people you could ask to deal with. I was having problems with a past claim and they made sure I got all the professional help I needed at the best rates too!! Couldn’t ask for a better team to have insurance with I promise, it only took me 10 minutes to insure my boat on top of that!"
We responded:
"Thank you so much for the kind words!! We appreciate you! -Nick Waugh"
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louis jackson

August 2, 2020

5  out of  5
rating by louis jackson
"Need help with a claim and I'm not a client I stop at Nick's office and they didn't hesitate to help me spoke with Nick very awesome guy"
We responded:
"Thank you so much for the kind words!! Anytime you have any questions, feel free to stop in. We appreciate you! -Nick Waugh"
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Fredrick Jemison

December 16, 2018

4  out of  5
rating by Fredrick Jemison
"The very best State Farm INSURANCE COMPANY in tis county"
We responded:
"Thank you so much for the kind words!! We appreciate you! -Nick Waugh"